Privacy Policy for use of RMS website.
Last updated: 12 December 2024
This page informs you of our policies regarding the collection, storage, use, and disclosure of personal data when you use our websites or services and the choices you have associated with that data.
Remote Metering Solutions (Pty) Ltd is a company registered in terms of South African legislation with registration number 2003/020868/07 and its place of business at RMS House, Nr 53 de Havilland Crescent, Persequor Park, Pretoria, 0020, South Africa (“RMS”, “we”, “us”, or “our”) and we operate websites (www.remotemetering.net) .
If you have any questions regarding this policy please contact us at +27 0013 600 or at compliance@remotemetering.net.
We collect several different types of information for various purposes to provide and improve our service to you.
This notice may change from time to time.
From time to time we may have to amend this notice to accommodate changes in our business or services or if legal requirements change.
Your consent to the processing of your personal information
By agreeing to this privacy notice, you provide us with your express consent and agreement that we may collect, get, receive, record, organise, collate, store, update, change, retrieve, read, process, consult, use and share your personal information in the manner set out in this privacy notice.
If you do not agree with this privacy notice, or are concerned about any aspect as it relates to your personal information, please do not continue to use the website.
Personal Data we collect.
If you choose to complete any form on our website, we will gather the information that you provide in that form. Some of that information may be personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Without this data we cannot provide a response to any request you may submit through a form on our website.
Usage Data we collect.
When you access the website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”).
We use cookies to optimise your website experience, but you can opt out.
A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Woolworths website. This speeds up our identification, ordering and delivery processes.
We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We may use the anonymous DoubleClick cookie and Google Analytics cookie to optimise your web experience.
You may disable the use of cookies by configuring your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do so, you may not be able to enjoy all of the features and functionality of the website.
You can opt out of Google Analytics for Display Advertisers and out of customized Google Display Network advertising by visiting Google’s Ad Preferences Manager.
We don’t collect the information of persons under 18.
We do not collect the information of persons under 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal information to us without the consent of your parent or guardian.
RMS uses the collected data for various purposes.
We use the data to provide a requested Service to you.
This includes but is not limited to:
We only share your personal information with companies that help us to provide our services to you and who have agreed to keep your information secure, confidential and to only use it for authorised purposes.
Your privacy is important to us, which is why it is our policy not to share your personal information with other companies. We will never sell your personal information.
We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing your information with them. They operate under strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we have sent it to them.
Sometimes we have to send your personal information to other countries.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of South Africa and in a jurisdiction where the data protection laws may differ than those from your jurisdiction.
RMS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We may disclose your Personal Data in the belief that such action is necessary to:
You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.
You have the right to:
It can take us up to 21 days to respond to your request.
If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us in respect of your iSmrt! account. We cannot maintain our relationship with you without having some of your personal information.
We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.
You can request access to the information we hold about you by contacting our call centres.
Some of your information is available online. You are able to view and correct some of your information online by creating an online profile. Other information can be corrected via the call centre.
The Protection of Personal Information Act, no 4 of 2013 (POPI) is aimed at protecting your personal information and prescribes what we must and must not do with it. The remedies provided in that act are always available to you.
If this privacy notice or any provision in this privacy notice is regulated by or subject to POPI or other laws, it is not intended that any provision of this privacy notice contravenes any provision of POPI or such other laws. Therefore all provisions of this privacy notice must be treated as being qualified, to the extent necessary, to ensure that the provisions of POPI and such other laws are complied with.
You have a right to lodge a complaint to the Information Regulator (POPIAComplaints@inforegulator.org.za) for any contravention of POPI.
We take your privacy and the security of your personal information seriously.
Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We have implemented reasonable security safeguards to protect the personal information that you provide. For example sensitive data (such as your payment card information) is protected by SSL encryption when it is exchanged between your web browser and our website and we enforce password protection of all data.
We will let you know of any breaches which affect your personal information.
We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.
In this paragraph, you acknowledge that you know and you accept that technology is not absolutely secure and there is a risk that your personal information will not be secure when processed by means of technology. We do not promise that we can keep your personal information completely secure. You will not be able to take action against us if you suffer losses or damages in these circumstances.
Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail. Instead, contact our call centre on [call centre number].
You agree that this privacy notice, our relationship and any dispute of whatsoever nature relating to or arising out of this privacy notice whether directly or indirectly, shall be governed by the laws of the Republic of South Africa without giving effect to any principle of conflict of laws.
You agree that we may, at any time, transfer, cede, delegate or assign any or all of our rights and obligations under this privacy notice without your consent. We will notify you if we transfer, cede, delegate or assign any rights or obligations to a third party, but we do not have to notify you if we transfer, cede, delegate or assign any rights or obligations to any of our affiliates or to any person which acquires all or part of our business and/or assets. We may also sub-contract our obligations without your consent and we do not have to notify you if we sub-contract any of our obligations.
Our failure to exercise or enforce any right or provision of this privacy notice shall not constitute a waiver of such right or provision.
Each provision of this privacy notice, and each part of any provision, is removable and detachable from the others. As far as the law allows, if any provision of this privacy notice, or part of a provision, is found by a court or authority of competent jurisdiction to be invalid, illegal or unenforceable (including, without limitation, because such provision is inconsistent with the laws of another jurisdiction), it must be treated as if it was not included in this privacy notice and the rest of this privacy notice will still be valid and enforceable.
